GENERAL TERMS AND CONDITIONS OF CONTRACT LIMA BUS TURÍSTICO
These General Conditions govern the contracting of tourist services and products offered through the website www.limabusturistico.com (hereinafter, the "WEBSITE"). The contractual offer is issued by LIMA BUS TURÍSTICO, a brand legally operated by the company PERU TRAVEL AND MEETINGS S.A.C. (hereinafter, "THE COMPANY"), whose detailed information is established in Section 2 (Identification of the Parties).
The execution of the tourist services and tours may be carried out directly by the personnel of THE COMPANY or, failing that, through duly authorized local partner operators (hereinafter, the "Operators"), who will maintain direct responsibility for the technical and operational execution of their respective activity.
By proceeding with the purchase, reservation, or contracting of any product on this WEBSITE, the customer (hereinafter, the "User" or "Client") declares under oath to have read, understood, and expressly accepted these General Conditions in their entirety. THE COMPANY reserves the right to modify these terms at any time and without prior notice, based on commercial or legislative updates; however, such modifications shall in no case affect reservations that have been confirmed and paid for prior to the date of the modification.
1. Contracting, Validation, and Error Correction Process
Reservation and Purchase Flow:
The User must select the tour, experience, or tourist product of their interest within the WEBSITE catalog.
They must enter the information required by the system (service date, number of passengers, etc.).
Upon clicking "Add to Cart," the system will show a breakdown and summary of the purchase. Subsequently, the "Buy" option must be selected.
The User will complete the form with their personal and billing data, being required to accept these General Conditions and the Privacy Policy, to then enter the details of their preferred payment method.
By clicking the "Confirm Payment" button, the economic transaction will be processed in real time.
Contract Filing and Formalization: THE COMPANY stores the digitized electronic document that formalizes the contracting of the service for control and security purposes. The Client may request a complete copy of said record by sending an email to operaciones@limabusturistico.com.
Error Correction in Data: Before executing the final payment, the WEBSITE interface allows the User to verify, audit, and correct any errors in the entry of their personal or reservation data. If the error is detected after payment confirmation, the Client must immediately contact the telephone channel at +51 950 689 276 or write to the email operaciones@limabusturistico.com to evaluate the viability of the operational rectification before the start of the service.
2. Identification of the Parties
Commercial Provider:
Trade Name: LIMA BUS TURÍSTICO
Company Name: PERU TRAVEL AND MEETINGS S.A.C.
RUC Number: 20609474590
Registered Address: Cal. Manuel Tovar Nro. 155
Telephone Channel: +51 950 689 276
Electronic Service Channel: operaciones@limabusturistico.com
The User / Client: Any natural person, over 18 years of age, with full legal capacity to contract, bind themselves, and perform electronic commercial transactions for tourist services through the platforms provided by THE COMPANY.
3. Object of the General Conditions
The purpose of this document is to define the legal framework, obligations, restrictions, and rights applicable to the process of commercialization and online contracting of the products, excursions, and tourist transport services promoted on the Lima Bus Turístico WEBSITE.
4. Product Characteristics and Ticket Delivery
The services offered correspond to circuits, panoramic tours, and tourist transport experiences within the province of Lima and its surroundings under specific modalities duly informed.
The technical description, schedules, itinerary, current rates, and particular restrictions of each circuit are detailed and updated individually in the technical data sheet of each product on the website.
Once the payment transaction is successfully validated by the gateway, the Client will automatically receive an Electronic Ticket (Voucher/Ticket) at the provided email address. This document constitutes proof of contracting and it is mandatory to present it (in digital format on your mobile device or printed) to the onboard staff to access the bus and enjoy the service.
5. Pricing, Tax, and Availability Policy
All prices published on the WEBSITE are expressed in the indicated currency and, unless explicitly stated otherwise, include the General Sales Tax (IGV) and any other charges applicable under Peruvian law.
The displayed rates may undergo commercial modifications without prior notice due to seasonal or promotional adjustments; however, THE COMPANY guarantees absolute respect for the price agreed upon for those reservations that already have a successful payment confirmation.
The Company makes its best efforts to ensure that the availability of seats and schedules shown on the platform is accurate; however, reservations are subject to real-time stock confirmation by the sales system.
6. Payment Methods and Billing
Payment for services will be processed exclusively through the secure environments integrated into the WEBSITE, accepting credit and debit cards authorized by international issuing brands (Visa, Mastercard, Amex, among others). Once the purchase transaction is completed and the payment is verified, the User may request the issuance of the corresponding payment receipt (Sales Receipt or Invoice detailed with RUC) in accordance with SUNAT tax regulations.
7. Cancellation, Change, and Refund Policy
Standard Cancellation: The User may request the cancellation of their reservation and a full refund of the amount paid provided that the request is formally submitted by email at least twenty-four (24) hours before the scheduled start time of the service.
Exceptional Cancellations or Modifications: Extraordinarily, THE COMPANY will evaluate and proceed with the rescheduling or refund of economic amounts under the following specific scenarios:
Significant, substantial changes or critical alterations in the nature of the service that are attributable to external or logistical causes of THE COMPANY or the Operators.
Forced cancellations motivated by natural disasters, social unrest, last-minute government provisions, traffic restrictions due to force majeure, or other situations of an exceptional and unavoidable nature.
8. Duration of the Contract
The contractual bond derived from the acceptance of these terms will formally begin at the moment of electronic purchase confirmation and will maintain its full legal validity until both parties have fully complied with their respective obligations (the provision of the tourist transport service by The Company/Operators and the correct use of the ticket by the Client on the agreed dates).
9. Ticket Usage Conditions and Client Responsibility
Electronic or physical tickets issued by THE COMPANY are strictly personal and non-transferable, being valid
only for the date, time, and circuit expressly printed on
them.
The Company assumes no responsibility in case of loss, deterioration,
erasure, theft, or misuse of the tickets by third parties
outside the original reservation.
It is the Client's mandatory obligation to keep the ticket in optimal conditions and carry it throughout the duration of the tourist circuit, as the operational staff may request its verification at any control point or transfer.
10. Limitation of Liability and Intermediation Mechanisms
The Company acts directly in its own circuits or, failing that, as a formal channel of intermediation and coordination between the User and the associated local Operators. Although we ensure that all operators comply with optimal quality and safety standards, in the event of any incident, deficiency, or observation during the execution of third-party activities, the Client may directly contact our call center at +51 950 689 276 or write to operaciones@limabusturistico.com. THE COMPANY is committed to carrying out the necessary corporate actions to mediate and find an agile and satisfactory solution for the consumer.
11. Dispute Resolution, Claims, and Applicable Law
These General Conditions are governed by and interpreted in strict accordance with the laws of the Republic of Peru, including the Consumer Protection and Defense Code. In the event of any discrepancy, claim, or conflict derived from the interpretation or execution of this contract, the parties will seek in the first instance a solution through direct negotiation and amicable conciliation. Should an agreement not be reached, the parties expressly waive any other territorial jurisdiction and formally agree to submit to the jurisdiction of the judges and courts of the Judicial District of Lima Cercado, Peru, unless current consumer protection laws mandatorily determine a different jurisdiction for the User's domicile.